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At CES, companies slowly start to realize that privacy matters

Every year, Consumer Electronics Show attendees receive a branded backpack, but this year’s edition was special; made out of transparent plastic, the bag’s contents were visible without the wearer needing to unzip. It isn’t just a fashion decision. Over the years, security has become more intense and cumbersome, but attendees with transparent backpacks didn’t have to open their bags when entering.

That cheap backpack is a metaphor for an ongoing debate — how many of us are willing to exchange privacy for convenience?

Privacy was on everyone’s mind at this year’s CES in Las Vegas, from CEOs to policymakers, PR agencies and people in charge of programming the panels. For the first time in decades, Apple had a formal presence at the event; Senior Director of Global Privacy Jane Horvath spoke on a panel focused on privacy with other privacy leaders.

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Cherry goes downmarket with its new Viola mechanical keyboard switches

Cherry has long been the de facto standard for mechanical keyboard switches. Since mechanical keyboards are, almost by default, significantly more expensive than membrane or dome-switch keyboards, that has kept the company out of a large part of the market. Now, on the last day of CES 2020, the company is launching its new Viola switch, the company’s first fully mechanical switch for the value market, meant for keyboards that will cost somewhere between $50 and $100.

As the Cherry team told me ahead of today’s announcement, its engineers spent well over a year on designing this new switch, which only has a handful of parts and which moves some of the complexity into the circuit board on the keyboard itself. A lot of the work went into designing the new self-cleaning contact system (which the company quickly patented) and to ensure that the switches’ materials would be able to handle regular use despite the simplicity of the design.

Because of this new design, the new Viola switches are now hot-swappable, so if one ever goes bad, swapping in a new one shouldn’t take more than a few seconds. And because the company stuck with the same industry-standard cross-stem design for attaching keycaps, keyboard manufacturers can reuse their existing designs, too.

Like most new switches, the Cherry Viola supports LED lighting, which in the case of this new design can be mounted right on the circuit board of the keyboard.

If you’re a keyboard aficionado, you won’t confuse the new Viola switch with any of Cherry’s high-end MX switches. For a lot of users who want a mechanical keyboard at a value price, this looks like it’ll be a great option.

I didn’t get a chance to spend a lot of time with the new switches, but as best as I could tell, the current version resembles a quiet MX Brown switch. Cherry itself discourages any comparisons, though. Even the name is clearly meant to remove any confusion that this switch is part of the MX series. And while Cherry has plans to offer similar switch variants as the MX Black, Brown, Blue and Red, it won’t recycle those colors for those switches either. While the company tells me it isn’t all that worried about the new switches cannibalizing the MX market, it’s not leaving that to chance either.

One major difference with the Viola switches is that Cherry isn’t giving any guarantee for how many keystrokes they will withstand — at least not yet. The company tells me it may give some guidance at a later point.

Like all other Cherry switches, the Viola switches are built in the company’s factory in Germany and all of its suppliers, too, are building their products in the country as well.

For the MX switches, though, the company is now raising its guarantee from 50 million keystrokes (which was already a lot) to 100 million. Some pro-gamers actually reach those numbers (and the switches usually continue to function well beyond that), but for everybody else, it’s just an assurance that the company stands behind its products. To achieve this, the team made some minor adjustments to switches and especially the guide rails on the inside of the switch housing. That won’t change the actual typing experience, though.

The first keyboards with the 100-million MX switches are already available, and the first Viola keyboards will become available soon.

How Ring is rethinking privacy and security

Ring is now a major player when it comes to consumer video doorbells, security cameras — and privacy protection.

Amazon acquired the company and promotes its devices heavily on its e-commerce websites. Ring has even become a cultural phenomenon with viral videos being shared on social networks and the RingTV section on the company’s website.

But that massive success has come with a few growing pains; as Motherboard found out, customers don’t have to use two-factor authentication, which means that anybody could connect to their security camera if they re-use the same password everywhere.

When it comes to privacy, Ring’s Neighbors app has attracted a ton of controversy. Some see it as a libertarian take on neighborhood watch that empowers citizens to monitor their communities using surveillance devices.

Others have questioned partnerships between Ring and local police to help law enforcement authorities request videos from Ring users.

In a wide-ranging interview, Ring founder Jamie Siminoff looked back at the past six months, expressed some regrets and defended his company’s vision. The interview was edited for clarity and brevity.


TechCrunch: Let’s talk about news first. You started mostly focused on security cameras, but you’ve expanded way beyond security cameras. And in particular, I think the light bulb that you introduced is pretty interesting. Do you want to go deeper in this area and go head to head against Phillips Hue for instance?

Jamie Siminoff: We try not to ever look at competition — like the company is going head to head with… we’ve always been a company that has invented around a mission of making neighborhoods safer.

Sometimes, that puts us into a place that would be competing with another company. But we try to look at the problem and then come up with a solution and not look at the market and try to come up with a competitive product.

No one was making — and I still don’t think there’s anyone making — a smart outdoor light bulb. We started doing the floodlight camera and we saw how important light was. We literally saw it through our camera. With motion detection, someone will come over a fence, see the light and jump back over. We literally could see the impact of light.

So you don’t think you would have done it if it wasn’t a light bulb that works outside as well as inside?

For sure. We’ve seen the advantage of linking all the lights around your home. When you walk up on a step light and that goes off, then everything goes off at the same time. It’s helpful for your own security and safety and convenience.

The light bulbs are just an extension of the floodlight. Now again, it can be used indoor because there’s no reason why it can’t be used indoor.

Following Amazon’s acquisition, do you think you have more budget, you can hire more people and you can go faster and release all these products?

It’s not a budget issue. Money was never a constraint. If you had good ideas, you could raise money — I think that’s Silicon Valley. So it’s not money. It’s knowledge and being able to reach a critical mass.

As a consumer electronics company, you need to have specialists in different areas. You can’t just get them with money, you kind of need to have a big enough thing. For example, wireless antennas. We had good wireless antennas. We did the best we thought we could do. But we get into Amazon and they have a group that’s super highly focused on each individual area of that. And we make much better antennas today.

Our reviews are up across the board, our products are more liked by our customers than they were before. Jamie Siminoff

Our reviews are up across the board, our products are more liked by our customers than they were before. To me, that’s a good measure — after Amazon, we have made more products and they’re more beloved by our customers. And I think part of that is that we can tap into resources more efficiently.

And would you say the teams are still very separate?

Amazon is kind of cool. I think it’s why a lot of companies that have been bought by Amazon stay for a long time. Amazon itself is almost an amalgamation of a lot of little startups. Internally, almost everyone is a startup CEO — there’s a lot of autonomy there.

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American Airlines starts trialing Google Nest Hubs as translators in its lounges

Delta is keynoting CES today and launching a slew of updates to its digital services. Its competitors don’t want to be left behind, of course, so it’s probably no surprise that American Airlines also made a small but nifty tech announcement today. In partnership with Google, American will start trialing Google Nest Hubs and the Google Assistant interpreter mode in its airport lounges, starting at Los Angeles International Airport this week.

The idea here is to make it easier for the company’s customer service teams to provide personalized service to its customers when no multilingual representative is available. Because the interpreter mode supports 29 languages, including the likes of Arabic, French, German, Japanese, Russian, Spanish and Vietnamese, the Assistant should be able to help in most cases.

“The science fiction universal translator is now science fact,” said Maya Leibman, American’s chief information officer. “Incorporating technology like the Google Assistant’s interpreter mode will help us break down barriers, provide a worry-free travel experience and make travel more accessible to all.”

While this isn’t exactly a groundbreaking new airline experience, what we’re seeing here is how the airline industry is now starting to see technology as a way to differentiate. There is only so much you can do once a customer has boarded (though a good seat, meal and friendly service sure help). What the airlines want to do, though, is extend their relationship with their customers beyond that initial booking experience and the flying experience, with more proactive services through its mobile apps and other touchpoints. That’s pretty clear from Delta’s announcements today, and the rest of the industry is pushing in the same direction.

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Set your time for relax

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Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem.

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Control your home via app

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Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem.

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Control Lighs

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia.

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem.

Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur? At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita