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Petnet’s smart pet feeder system is back after a week-long outage, but customers are still waiting for answers

Petnet, the smart pet feeder backed by investors including Petco, recently experienced a week-long system outage affecting its second-generation SmartFeeders. While the startup’s customer service tweeted over the weekend that its SmartFeeders and app’s functionality have been restored, Petnet’s lack of responsiveness continues to leave many customers frustrated and confused.

Petnet first announced on Feb. 14 that it was investigating a system outage affecting its second-generation SmartFeeders that made the feeders appear to be offline. The company said in a tweet that the SmartFeeders were still able to dispense on schedule, but several customers replied that their devices had also stopped dispensing food or weren’t dispensing it on schedule.

On Feb. 19, the company said that it is “working closely with our third-party service provider in regards to the outage,” before announcing on Feb. 22 that the SmartFeeders are returning online.

During that time, customers voiced frustration at the company’s lack of responses to their questions on Twitter and Facebook. Messages to the company’s support email and CEO Carlos Herrera were undeliverable.

TechCrunch tried contacting their emails and got delivery failure notices. A message sent to their Twitter account was also not replied to. We have contacted the company again for comment.

 

Petnet also experienced a similar system outage last month.

According to Crunchbase, Petnet.io hasraised .9 million since it was founded in 2012, including a Series A led by Petco.

In a statement sent to TechCrunch over the weekend before Petnet said the outage was resolved, a Petco representative said, “Petco is a minor and passive investor in Petnet, but we do not have any involvement in the company’s operations nor insight into the system outage they are currently experiencing.”

USA - Business - Apple Reports Record Earnings

Do phones need to fold?

As Samsung (re)unveiled its clamshell folding phone last week, I kept seeing the same question pop up amongst my social circles: why?

I was wondering the same thing myself, to be honest. I’m not sure even Samsung knows; they’d win me over by the end, but only somewhat. The halfway-folded, laptop-style “Flex Mode” allows you to place the phone on a table for hands-free video calling. That’s pretty neat, I guess. But… is that it?

The best answer to “why?” I’ve come up with so far isn’t a very satisfying one: Because they can (maybe). And because they sort of need to do something.

Let’s time-travel back to the early 2000s. Phones were weird, varied and no manufacturers really knew what was going to work. We had basic flip phones and Nokia’s indestructible bricks, but we also had phones that swiveled, slid and included chunky physical keyboards that seemed absolutely crucial. The Sidekick! LG Chocolate! BlackBerry Pearl! Most were pretty bad by today’s standards, but it was at least easy to tell one model from the next.

(Photo by Kim Kulish/Corbis via Getty Images)

Then came the iPhone in 2007; a rectangular glass slab defined less by physical buttons and switches and more by the software that powered it. The device itself, a silhouette. There was hesitation to this formula, initially; the first Android phones shipped with swiveling keyboards, trackballs and various sliding pads. As iPhone sales grew, everyone else’s buttons, sliders and keyboards were boiled away as designers emulated the iPhone’s form factor. The best answer, it seemed, was a simple one.

Twelve years later, everything has become the same. Phones have become… boring. When everyone is trying to build a better rectangle, the battle becomes one of hardware specs. Which one has the fastest CPU? The best camera?

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How ‘The Mandalorian’ and ILM invisibly reinvented film and TV production

“The Mandalorian” was a pretty good show. On that most people seem to agree. But while a successful live-action Star Wars TV series is important in its own right, the way this particular show was made represents a far greater change, perhaps the most important since the green screen. The cutting edge tech (literally) behind “The Mandalorian” creates a new standard and paradigm for media — and the audience will be none the wiser.

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PC shipments expected to drop this year because of coronavirus outbreak

The coronavirus outbreak could result in at least a 3.3% drop — and as high as a 9% dip — in the volume of PCs that will ship globally this year, research firm Canalys reported Thursday evening in its revised projections to clients.

PC shipments will be down between 10.1% to 20.6% in Q1 2020, the firm estimated. The impact will remain visible in Q2, when the shipments are expected to drop between 8.9% (best-case scenario, per Canalys) and 23.4% (worst-case scenario), it said.

In the best-case scenario, the outbreak would mean 382 million units will ship in 2020, down 3.4% from 396 million last year.

The worst case makes a deeper dent, stating that about 362 million units will ship this year, down 8.5% from last year.

“In the best-case scenario, production levels are expected to revert to full capacity by April 2020, hence the biggest hit will be to sell-in shipments in the first two quarters, with the market recovering in Q3 and Q4,” the firm said.

“Thus, worldwide PC market shipments are expected to decline 3.4% year on year in 2020, with Q1 2020 down by 10% and Q2 2020 by 9%. PC market supply will normalize by Q3 2020. On a yearly basis, Canalys expects the worldwide PC market will slowly begin its recovery starting in 2021.”

The worst-case scenario assumes that production levels will not return to their full capacity by June 2020. “Under the assumptions of this scenario, production and demand levels in China will take even longer to recover and Q2 will suffer a decline on a par with Q1 as a consequence. It will be as late as Q4 2020 until we see a market recovery.”

In either of the scenarios, China, one of the world’s largest PC markets, will be most impacted. In worst-case scenarios, “the Chinese market will suffer heavily in 2020 under this scenario, with a 12% year-on-year decline over 2019, and subsequent stabilization taking even longer, with 2021 forecast shipments lagging 6 million behind the best-case scenario. The expected CAGR between 2021 and 2024 in China is 6.3%,” Canalys stated.

China, the global hub for production and supply chain, moved to contain the impact of coronavirus by first extending the official Lunar New Year holidays, which was followed by stringent travel restrictions to keep citizens safe. “This resulted in a significant drop in offline retail traffic and a dramatic fall in consumer purchases,” Canalys analysts said.

The outbreak has also resulted in supply shortages of components, such as PCBs and memory in China and other markets. “Likewise, channel partners have received notifications from key PC vendors over the last two weeks that their PC shipments and replacement parts can be expected to arrive in up to 14 weeks – over three times the usual delivery time – depending on where partners are located,” the firm said.

“Technology vendors and channel partners in the Asia Pacific region face the unexpected challenge of coping with the sudden outbreak of COVID-19 (coronavirus). The crisis was largely unforeseen, even in mid-January. Most leaders this year were anticipating disruption from political instability and natural disasters, not an epidemic,” wrote Sharon Hiu, an analyst at Canalys in a separate report.

The outbreak has impacted several more industries, including smartphones, automobiles, television, smart speakers and video game consoles.

Foxconn, a key manufacturer for Apple, said on Thursday that its 2020 revenue will be impacted by Wuhan coronavirus. The firm said its factories in India, Vietnam and Mexico are fully loaded and it is planning to expand overseas.

Earlier this month, Apple said it does not expect to meet revenue guidance for March quarter due to constrained iPhone supply and low demand due to the store closures in China.

The U.S. giant is expected to miss its schedule for mass producing a widely rumored affordable iPhone, while inventories for existing models could remain low until April or longer, Nikkei Asian Review reported on Wednesday.

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Ring slightly overhauls security and privacy, but it’s still not enough

Security camera maker Ring is updating its service to improve account security and give more control when it comes to privacy. Once again, this is yet another update that makes the overall experience slightly better but the Amazon-owned company is still not doing enough to protect its users.

First, Ring is reversing its stance when it comes to two-factor authentication. Two-factor authentication is now mandatory — you can’t even opt out. So the next time you login on your Ring account, you’ll receive a six-digit code via email or text message to confirm your login request.

This is very different from what Ring founder Jamie Siminoff told me at CES in early January:

“So now, we’re going one step further, which is for two-factor authentication. We really want to make it an opt-out, not an opt-in. You still want to let people opt out of it because there are people that just don’t want it. You don’t want to force it, but you want to make it as forceful as you can be without hurting the customer experience.”

Security experts all say that sending you a code by text message isn’t perfect. It’s better than no form of two-factor authentication, but text messages are not secure. They’re also tied to your phone number. That’s why SIM-swapping attacks are on the rise.

As for sending you a code via email, it really depends on your email account. If you haven’t enabled two-factor authentication on your email account, then Ring’s implementation of two-factor authentication is basically worthless. Ring should let you use app-based two-factor with the ability to turn off other methods in your account.

And that doesn’t solve Ring’s password issues. As Motherboard originally found out, Ring doesn’t prevent you from using a weak password and reusing passwords that have been compromised in security breaches from third-party services.

A couple of weeks ago, TechCrunch’s Zack Whittaker could create a Ring account with “12345678” and “password” as the password. He created another account with “password” a few minutes ago.

When it comes to privacy, the EFF called out Ring’s app as it shares a ton of information with third-party services, such as branch.io, mixpanel.com, appsflyer.com and facebook.com. Worse, Ring doesn’t require meaningful consent from the user.

You can now opt out of third-party services that help Ring serve personalized advertising. As for analytics, Ring is temporarily removing most third-party analytics services from its apps (but not all). The company plans on adding a menu to opt out of third-party analytics services in a future update.

Enabling third-party trackers and letting you opt out later isn’t GDPR compliant. So I hope the onboarding experience is going to change as well as the company shouldn’t enable these features without proper consent at all.

Ring could have used this opportunity to adopt a far stronger stance when it comes to privacy. The company sells devices that you set up in your garden, your living room and sometimes even your bedroom. Users certainly don’t want third-party companies to learn more about your interactions with Ring’s services. But it seems like Ring’s motto is still: “If we can do it, why shouldn’t we do it.”

MWC hangs by a thread after Nokia, DT and other big names back out

More big names are stepping Mobile World Congress, the world’s biggest phone and telecom trade fair, prompting the organizers to urgently decide what they wish to do going forward.

Nokia, one of the omnipresent firms at major tech trade conferences, won’t be attending this year’s Mobile World Congress. It cited health and safety concerns over coronavirus outbreak. Electronics giant HMD, which sells smartphones under Nokia brand, cited similar reasoning for its withdrawal, too.

The iconic Finnish firm, one of the cornerstone companies at MWC, and HMD have become the latest to back out of the trade fair. In recent days, scores of firms including Ericsson, Amazon, Vivo, LG, Facebook and Sony have withdrawn their participation from the world’s biggest smartphones-focused trade show.

German telecommunications giant Deutsche Telekom, BT, Britain’s biggest telecommunications group, and London-headquartered telecoms giant Vodafone have also backed out citing coronavirus outbreak, they announced on Wednesday. French-Italian semiconductor manufacturer STMicroelectronics is also not attending, it said.

However on Wednesday afternoon (CET) Orange denied a Reuters report it won’t attend, telling us it still hadn’t taken a decision on whether to pull out or not. “We are awaiting further communication from the GSMA regarding the event,” a spokeswoman for the operator said.

Orange CEO Stéphane Richard is the current GSMA chair.

MWC attracts over 100,000 attendees, abd thousands of companies and high-profile executives use this global platform to broker deals and unveil their upcoming gadgets and innovations to the world.

The trade fair also contributes to the bottom line of Barcelona city. This year, the four-day trade show was scheduled to take place from February 27.

“While the health and safety of our employees is our absolute priority, we also recognize that we have a responsibility to the industry and our customers. In view of this, we have taken the necessary time to evaluate a fast-moving situation, engage with the GSMA and other stakeholders, regularly consult external experts and authorities, and plan to manage risks based on a wide range of scenarios. The conclusion of that process is that we believe the prudent decision is to cancel our participation at Mobile World Congress,” Nokia said in a statement.

The high-profile no-shows should put more pressure on GSMA, the body that organizes the event, to cancel this year’s edition of the trade show. GSMA acknowledged the safety risks to attendees in an email on Sunday, but it ducked away from assuming any liabilities at the trade show. As my colleague Romain Dillet pointed out, the email appeared to have triggered companies to withdraw their participation.

On Tuesday, Spanish publication El Pais reported that the GSMA executives would meet on Friday and consider their next steps, which could include suspending this year’s event. A spokesperson declined comment to TechCrunch.

The GSMA executives have moved to have that talk today, according to a report. Earlier local press had reported the operator association had decided to go ahead with the event — but in a more recent update La Vanguardia reports the GSMA has called another meeting to discuss the future of MWC 2020.

The organization has previously declined to comment on internal meetings.

You can check out the full list of companies that have withdrawn from MWC so far this year below.

This report was updated with additional information about Orange and the developing situation at the GSMA

Samsung teases videocalling on its next foldable during the Oscars

It was South Korea’s — rather than Netflix’s — night at the Oscars, thanks to Bong Joon-ho’s biting class satire Parasite, which won a well-deserved best picture

But tech giant Samsung appears to have been hoping to steal a little of the national limelight. The Korean phone maker chose a prime Oscars ad slot to show off a 360-degree view of its next foldable, running it as a teaser for its Unpacked 2020 unboxing event, which takes place in San Francisco tomorrow.

The ad shows the flip phones from all angles, opening and closing while the Comic Strip sounds of Serge Gainsbourg and Brigitte Bardot pop and crackle in the background.

Notably we see the foldable propping itself up, with the screen half or three-quarters open, for a hands-free face-time style chat. (In case you were wondering what the point of a flip phone might be in 2020.)

There’s also an eye-popping iridescent purple color-way on show that seems intended to make the most of the screen-concealing clamshell design. A black version does a much better job of blending into the background, and a brief side view of the phone shows what looks like a side-mounted fingerprint scanner as shown in earlier leaks.

And if you’re wondering how you’ll screen incoming calls when the clam is closed, the ad shows a micro display that tells you the name of the person calling. TL;DR: You can still ghost your frenemies while packing a flip.

We’ve seen renders of the Samsung Galaxy Z Flip leak online before but this is an official full view of the foldable Samsung hopes will spark a retro fashion craze for clamshell flip phones. (See also the rebooted Motorola Razr.)

Samsung will also, of course, be hoping this foldable can bend without immediately breaking.

Stay tuned for all the details from Samsung Unpacked 2020 as we get them (we’re especially keen to find out the price-tag for this foldable), including our first look at the next flagship Galaxy S device.

TechCrunch’s intrepid hardware editor, Brian Heater, will be on the ground in San Francisco tomorrow to get hands on with all the new kit so you don’t have to.

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Why your next TV needs ‘filmmaker mode’

TVs this year will ship with a new feature called “filmmaker mode,” but unlike the last dozen things the display industry has tried to foist on consumers, this one actually matters. It doesn’t magically turn your living room into a movie theater, but it’s an important step in that direction.

This new setting arose out of concerns among filmmakers (hence the name) that users were getting a sub-par viewing experience of the media that creators had so painstakingly composed.

The average TV these days is actually quite a quality piece of kit compared to a few years back. But few ever leave their default settings. This was beginning to be a problem, explained LG’s director of special projects, Neil Robinson, who helped define the filmmaker mode specification and execute it on the company’s displays.

“When people take TVs out of the box, they play with the settings for maybe five minutes, if you’re lucky,” he said. “So filmmakers wanted a way to drive awareness that you should have the settings configured in this particular way.”

In the past they’ve taken to social media and other platforms to mention this sort of thing, but it’s hard to say how effective a call to action is, even when it’s Tom Cruise and Chris McQuarrie begging you:

While very few people really need to tweak the gamma or adjust individual color levels, there are a couple settings that are absolutely crucial for a film or show to look the way it’s intended. The most important are ones that fit under the general term “motion processing.”

These settings have a variety of fancy-sounding names, like “game mode,” “motion smoothing,” “truemotion,” and such like, and they are on by default on many TVs. What they do differs from model to model, but it amounts to taking content at, say, 24 frames per second, and converting it to content at, say, 120 frames per second.

Generally this means inventing the images that come between the 24 actual frames — so if a person’s hand is at point A in one frame of a movie and point C in the next, motion processing will create a point B to go in between — or B, X, Y, Z, and dozens more if necessary.

This is bad for several reasons:

First, it produces a smoothness of motion that lies somewhere between real life and film, giving an uncanny look to motion-processed imagery that people often say reminds them of bad daytime TV shot on video — which is why people call it the “soap opera effect.”

Second, some of these algorithms are better than others, and some media is more compatible than the rest (sports broadcasts, for instance). While at best they produce the soap opera effect, at worst they can produce weird visual artifacts that can distract even the least sensitive viewer.

And third, it’s an aesthetic affront to the creators of the content, who usually crafted it very deliberately, choosing this shot, this frame rate, this shutter speed, this take, this movement, and so on with purpose and a careful eye. It’s one thing if your TV has the colors a little too warm or the shadows overbright — quite another to create new frames entirely with dubious effect.

So filmmakers, and in particular cinematographers, whose work crafting the look of the movie is most affected by these settings, began petitioning TV companies to either turn motion processing off by default or create some kind of easily accessible method for users to disable it themselves.

Ironically, the option already existed on some displays. “Many manufacturers already had something like this,” said Robinson. But with different names, different locations within the settings, and different exact effects, no user could really be sure what these various modes actually did. LG’s was “Technicolor Expert Mode.” Does that sound like something the average consumer would be inclined to turn on? I like messing with settings, and I’d probably keep away from it.

So the movement was more about standardization than reinvention. With a single name, icon, and prominent placement instead of being buried in a sub-menu somewhere, this is something people may actually see and use.

Not that there was no back-and-forth on the specification itself. For one thing, filmmaker mode also lowers the peak brightness of the TV to a relatively dark 100 nits — at a time when high brightness, daylight visibility, and contrast ratio are specs manufacturers want to show off.

The reason for this is, very simply, to make people turn off the lights.

There’s very little anyone in the production of a movie can do to control your living room setup or how you actually watch the film. But restricting your TV to certain levels of brightness does have the effect of making people want to dim the lights and sit right in front. Do you want to watch movies in broad daylight, with the shadows pumped up so bright they look grey? Feel free, but don’t imagine that’s what the creators consider ideal conditions.

Photo: Chris Ryan / Getty Images

“As long as you view in a room that’s not overly bright, I’d say you’re getting very close to what the filmmakers saw in grading,” said Robinson. Filmmaker mode’s color controls are a rather loose, he noted, but you’ll get the correct aspect ratio, white balance, no motion processing, and generally no weird surprises from not delving deep enough in the settings.

The full list of changes can be summarized as follows:

  • Maintain source frame rate and aspect ratio (no stretched or sped up imagery)
  • Motion processing off (no smoothing)
  • Peak brightness reduced (keeps shadows dark — this may change with HDR content)
  • Sharpening and noise reduction off (standard items with dubious benefit)
  • Other “image enhancements” off (non-standard items with dubious benefit)
  • White point at D65/6500K (prevents colors from looking too warm or cool)

All this, however, relies on people being aware of the mode and choosing to switch to it. Exactly how that will work depends on several factors. The ideal option is probably a filmmaker mode button right on the clicker, which is at least theoretically the plan.

The alternative is a content specification — as opposed to a display one — that allows TVs to automatically enter filmmaker mode when a piece of media requests it to. But this requires content providers to take advantage of the APIs that make the automatic switching possible, so don’t count on it.

And of course this has its own difficulties, including privacy concerns — do you really want your shows to tell your devices what to do and when? So a middle road where the TV prompts the user to “Show this content in filmmaker mode? Yes/No” and automatic fallback to the previous settings afterwards might be the best option.

There are other improvements that can be pursued to make home viewing more like the theater, but as Robinson pointed out, there are simply fundamental differences between LCD and OLED displays and the projectors used in theaters — and even then there are major differences between projectors. But that’s a whole other story.

At the very least, the mode as planned represents a wedge that content purists (it has a whiff of derogation but they may embrace the term) can widen over time. Getting the average user to turn off motion processing is the first and perhaps most important step — everything after that is incremental improvement.

So which TVs will have filmmaker mode? It’s unclear. LG, Vizio, and Panasonic have all committed to bringing models out with the feature, and it’s even possible it could be added to older models with a software update (but don’t count on it). Sony is a holdout for now. No one is sure exactly which models will have filmmaker mode available, so just cast an eye over the spec list of you’re thinking of getting and, if you’ll take my advice, don’t buy a TV without it.

Apple fined $27 million in France for throttling old iPhones without telling users

France’s competition watchdog DGCCRF announced earlier today that Apple will pay a $27.4 million (€25 million) fine due to an iOS update that capped performance of aging devices. The company will also have to display a statement on its website for a month.

A couple of years ago, Apple released an iOS update (10.2.1 and 11.2) that introduced a new feature for older devices. If your battery is getting old, iOS would cap peak performances as your battery might not be able to handle quick peaks of power draw. The result of those peaks is that your iPhone might shut down abruptly.

While that feature is technically fine, Apple failed to inform users that it was capping performances on some devices. The company apologized and introduced a new software feature called “Battery Health,” which lets you check the maximum capacity of your battery and if your iPhone can reach peak performance.

And that’s the issue here. Many users may have noticed that their phone would get slower when they play a game, for instance. But they didn’t know that replacing the battery would fix that. Some users may have bought new phones even though their existing phone was working fine.

France’s DGCCRF also notes that iPhone users can’t downgrade to a previous version of iOS, which means that iPhone users had no way to lift the performance capping feature. “Failing to inform consumers represented a misleading business practice using omission,” the French authority writes.

Apple accepted to settle by paying a €25 million fine and recognizing its wrongdoing with a statement on its website.